Forgot my password, now what?

So your password isn't the one you last remembered...your dog/child/husband/wife's name with the year you were born??!! 

Here's how to get back up and running (or typing?)

Option A:

Choose a new password whenever you like by clicking on ‘Forgot your password?’ on the log-in screen.

You will receive an email inviting you to enter a new password.

When all else fails:

Ask your Admin for help!  An administrator will need to resend the welcome mail to you which will allow you to enter a  new password.

1. On the firm's landing page, they will need to click the 'Users' tab and find your profile.

They will then need to 'Send welcome mail'

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